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Estée Lauder built a beauty empire product by product and retailer by retailer.
September 2, 2013
By: James Zilenziger
Catch some ZZZs or get more wrinkles. Earlier this year, researchers at University Hospitals (UH) Case Medical Center found that sleep quality impacts skin function and aging. The study, commissioned by Estée Lauder, demonstrated that poor sleepers had increased signs of skin aging and slower recovery from a variety of environmental stressors, such as disruption of the skin barrier or ultraviolet (UV) radiation. Poor sleepers also had worse assessment of their own skin and facial appearance. “Our study is the first to conclusively demonstrate that inadequate sleep is correlated with reduced skin health and accelerates skin aging. Sleep deprived women show signs of premature skin aging and a decrease in their skin’s ability to recover after sun exposure,” said Primary Investigator Elma Baron, MD, director of the Skin Study Center at UH Case Medical Center and Associate Professor of Dermatology at Case Western Reserve University School of Medicine. “Insufficient sleep has become a worldwide epidemic. While chronic sleep deprivation has been linked to medical problems such as obesity, diabetes, cancer and immune deficiency, its effects on skin function have previously been unknown.” Estée Lauder researchers have been linking sound science to skin care for decades, a link which has helped the company create some of the most innovative products on the market. That link got its from a visionary who transformed the US beauty industry. Born Josephine Esther Mentzer, Estée Lauder’s success as a businesswoman during the mid 20th Century is a testament to the power of perseverance. What began as a small company with four skin care products is, today, a major enterprise with 26 brands sold in more than 150 countries. However, as a daughter of two immigrants, Estée Lauder came from simple beginnings. She lived above her father’s hardware store with her mother in Queens, NY and became interested in beauty products when her uncle came to live with her family during her high school years. Her uncle, a chemist, created velvety skin creams in the kitchen and then in a laboratory in a stable out back, and Estée originally involved herself by selling the skin care and makeup to beauty salons. While women sat in beauty salons under hair dryers, Estée would demonstrate the products. Soon she expanded her marketing skills to beauty shops, beach clubs and resorts. In her early 20s she met Joseph Lauder, a businessman in the garment industry, and in 1930 they married. By 1946 Estée and her husband established The Estée Lauder Company and in 1948 Estée persuaded the bosses of New York City department stores to give her counter space at Saks Fifth Avenue. Yet Estée understood that in order to expand her product she would need to go beyond the counter of Saks Fifth Avenue, and so she launched the company’s personal High-Touch service, through which she sought to explain the products to individual women and initiate the Gift with Purchase promotion by giving samples of different products with a purchase. As she traveled across the country to meet buyers she encouraged women who liked her products to tell their friends. One of her most famous promotional mottos became “Telephone, Telegraph, Tell-a-Woman,” and by 1953 she introduced Youth Dew, a bath oil that became a major success and reached sales of 5,000 units a week.
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